Effective Date: December 1, 2023

This Privacy Policy informs you about how Wildflour Bakery and Café Corp. (“we,” “us,” or “our”) collects, processes, and protects the personal data you provide when using our websites: wildflour.com.ph, wildflourtogo.com, wildflour.ph, as well as through our social media platforms, loyalty system and any other platforms in the future.

1. Information We Collect – We collect personal data in accordance with the law, which may include but is not limited to:
• Name
• Email address
• Telephone and/or cellphone numbers
• Shipping and Billing Address
• Payment Information

2. Use of Personal Data – The purposes for which we collect and process your personal data are limited to the foregoing enumeration. Should we collect and/or process for a purpose other than these, we shall inform you and request for your consent
We use the personal data collected to:
• Provide the services you request, such as order processing, payment processing, and customer service support.
• Send you promotional offers and marketing materials, loyalty program subscriptions and;
• Further improve our products and services to enhance your experience.

3. Data Security
We are committed to maintaining the confidentiality and security of your personal data. We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission or storage is entirely secure, and we cannot guarantee absolute security.
If you believe that your interaction with us is no longer secure (e.g., if you suspect your account has been compromised), please immediately notify us using the contact information provided in the “Contact Us” section below.

4. Data Sharing
We may share your personal data with trusted third parties only to the extent necessary to fulfill the purposes outlined in this Privacy Policy. These third parties may include payment processors, delivery services, system maintenance providers, or other service providers who assist us in operating our business and maintaining our systems. We ensure that appropriate data sharing agreements are in place to maintain the security and confidentiality of your personal data.

5. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention period may vary depending on the type of personal data and the purposes for which it was collected.
Once the personal data is no longer necessary for the purposes for which it was collected, we will securely delete or anonymize it, unless we are required by law to retain it for a longer period or have a legitimate business need to retain it.
Please note that even if your personal data is deleted or anonymized, it may still exist in backup copies or archives for a certain period of time, but will not be actively used or accessed.

6. User Rights – You have certain rights regarding your personal data, including the right to:
• Access and obtain a copy of your personal data that we hold.
• Rectify any inaccurate or incomplete personal data we have about you.
• Request the deletion of your personal data, subject to legal obligations and legitimate business purposes.
• Restrict the processing of your personal data under certain circumstances.
• Object to the processing of your personal data for direct marketing purposes.
• Lodge a complaint with the relevant data protection authority.
To exercise any of these rights or for any inquiries regarding your personal data, please contact us using the information provided in the “Contact Us” section below or through our customer care email, customercare@wildflour.com.ph

7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. We encourage you to review this policy periodically for any updates. The “Effective Date” at the top of this policy indicates when it was last revised. We will also send a notice of change of privacy policy to your e-mail address which is registered in our system.

8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: customercare@wildflour.com.ph