CUSTOMER SERVICE ASSOCIATE (FULL-TIME)

Description:
Handles customer inquiries across various revenue-generating channels (especially on e-commerce) to facilitate sales transactions, and provide quality customer experience representative of the brands that they handle.

Roles & Responsibilities:
• In charge of managing the customer-facing aspects of various sales channels, especially the in-house Wildflour To-Go online ordering platform (via Instagram, website, and app) by engaging with customers and facilitating responses to their orders, inquiries and concerns, with the goal of driving sales growth, increasing customer retention and repeat purchases, and providing quick and quality service
• Coordinate with internal operations and store staff to ensure smooth and efficient order fulfillment
• Works hand-in-hand with in-store personnel in managing inventory and availability of items across various company locations to maximize sales potential and minimize instances of stock-out
• Provides feedback to supervisor and management regarding performance of various items and brands, as well as gives recommendations on process improvements that will aid in decision-making and overall enhancement of the customer experience
• Assists with troubleshooting where necessary in case of issues to ensure customer concerns are addressed promptly and continue customer retention

Qualifications:
• Preferably a graduate of Marketing, Communications, Business or similar/related courses
• Must have excellent communication and organizational skills (preferably fluent in both English and Tagalog)
• Must be knowledgeable on the use of social media platforms (especially Instagram and Facebook), experience with e-commerce platforms is a plus
• Preferably has prior customer service/relations experience, previous F&B experience is a huge plus
• Must be knowledgeable or proficient in the use of Microsoft Office applications and Google tools
• Must be able to accommodate both physical reporting on-site at company locations (within Metro Manila, especially BGC, Makati, Ortigas) as well as remote work where necessary, with a 6-day work week schedule (typically in shifts of 8-hours each)
• Has access to own personal computer or laptop is a huge plus

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MARKETING & SALES ANALYTICS INTERN

Description:
• Works closely with the Marketing & Business Development team, with a focus on gathering sales data and translating it into relevant reports that will be useful for strategy and decision-making by company management
• Will be retrieving, collating, organizing, and analyzing sales data for the company’s different brands and store locations
• Will be giving recommendations and suggestions on how to generate sales reports more efficiently and prepare more useful data for the benefit of the company

Qualifications:
• Preferably currently taking up degree programs in Business Management, Marketing, Industrial Engineering, Data Science or similar courses (though not required)
• Proficient in Microsoft Excel and familiar with other Office applications
• Excellent communication and organization skills
• Must be able to be on-call and available to be reached whenever needed as much as possible
• Must be willing to report physically at Company locations and restaurants and/or work remotely as needed
• Must be available to start immediately

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BUSINESS DEVELOPMENT INTERN

Description:
• Works closely with the Marketing & Business Development team, with a focus on strengthening the company’s sales across all delivery platforms and online sales channels
• Will be co-managing the company’s different online stores across third-party delivery platforms, including coordinating with both in-store personnel and external partners where necessary
• Will be studying the company’s delivery sales & behavior, and giving recommendations and process improvements to further boost sales and traffic (e.g. improve menu management, creating promotions and campaigns, etc.)

Qualifications:
• Preferably currently taking up degree programs in Business Management, Marketing, Industrial Engineering, or similar courses (though not required)
• Previous experience with external relations, delivery operations, or e-commerce is a plus
• Proficient in Microsoft Excel and familiar with other Office applications
• Excellent communication and organization skills
• Must be able to be on-call and available to be reached whenever needed as much as possible
• Must be willing to report physically at Company locations and restaurants and/or work remotely as needed
• Must be available to start immediately

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CONTENT & CREATIVES INTERN

Description:
• Will be working closely with the Marketing team in executing creative content and promotional initiatives for the Company
• Will be assisting the content team across multiple accounts and sales channels to achieve successful creation of campaigns and design assets– including needs for print, in-store materials, media and digital
• Will also focus on sourcing photos, videos, and content needed for creative campaigns, as well as assisting with photoshoots, curation and copywriting for various promotional projects

Qualifications:
• Preferably currently taking up degree programs in Marketing, Advertising, PR, or communications, or similar courses (though not required).
• Proficient and familiar in using brand’s social channels like Facebook Business and Instagram tools is a plus
• A strong passion for social media and design
• Knowledge in Adobe Creative Suite Programs including Photoshop, Illustrator and Lightroom is a huge plus
• Photography and videography skills and experience is a huge plus
• Strong verbal and written communication skills
• Must be able to be on-call and available to be reached whenever needed as much as possible
• Must be willing to report physically at Company locations and restaurants and/or work remotely as needed
• Must be available to start immediately

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BRANCH MANAGER

Requirements:
• With one (1) year experience in the food industry
• Fluent in English and Filipino

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BACK OF HOUSE

Requirements:
• With one (1) year experience in the food industry
• Fluent in English and Filipino

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FRONT OF HOUSE

Requirements:
• With one (1) year experience in the food industry
• Fluent in English and Filipino

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BREAD AND PASTRY BAKER

Requirements:
• With one (1) year experience in the food industry
• Fluent in English and Filipino

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